Refund Policy

At GUTA TECH HOME TECHNOLOGY SERVICE, our aim is to ensure complete satisfaction with our services. We strive to deliver high-quality solutions and exceptional customer experiences. In the event that you encounter an issue with our services, we have established the following refund policy:

1. Eligibility for Refund:

  • Refunds are applicable under specific circumstances, such as:

    • In the event of service cancellation before the commencement of work or within the specified cancellation period.

    • Instances where the service provided does not meet the agreed-upon specifications.

    • Cases of overbilling or incorrect charges.

    • Instances where the customer is dissatisfied with the service and can provide valid reasons for the dissatisfaction.

2. Refund Process:

  • To request a refund, customers must contact our customer support team within [X days/weeks] of service completion or incident occurrence.

  • Customers will be required to provide details of the service provided, reasons for the refund request, and any supporting documentation.

  • Our team will assess the request and, if eligible, initiate the refund process.

  • Refunds will be issued using the same payment method used for the initial transaction, unless otherwise specified.

  • Processing times for refunds may vary based on the payment method and banking institutions involved.

3. Non-Refundable Services:

  • Certain services or products may be exempt from refunds. These include:

    • Services that have been substantially rendered or completed as per the agreement.

    • Products or services that have been customized or tailored specifically to the customer's requirements.

    • Services provided under special promotions or discounted rates explicitly marked as non-refundable.

4. Dispute Resolution:

  • In the event of any disputes regarding refunds, customers are encouraged to contact our customer support team for resolution.

  • If resolution cannot be reached, both parties agree to enter into mediation or arbitration to settle the dispute.

5. Changes to Refund Policy:

  • GUTA TECH HOME TECHNOLOGY SERVICE reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying customers through other communication channels.

Contact Information: For any queries or refund requests, please contact our customer support team at Gutatech.com@gmail.com.